Solaro is a "series". It's a grouping of different product ranges (a "range" is XIO, XWP, FR -- if FR includes more than one model (e.g. FR1, FR2 - NOT FR with Dante, FR without Dante).

If the device O/S is corrupted for some reason during the upgrade (Ex. Device is powered OFF while device is writing O/S), the user will have to perform a full firmware recovery to the Main board. Please note that Firmware Recovery will erase the entire device. Make sure you save your changes beforehand. The full firmware recovery process will take up to 40-50 minutes to complete.

First, download the appropriate USB Driver.
PC USB Driver
Mac USB Driver

Next, Download the full firmware file for your device from the Xilica website. (Approximately 100Mbytes in .xfw format)

Holding the IP reset button, power ON the device 

(Solaro QR1 can be powered either through external power or PoE. In recovery mode, Solaro QR1's blue power LED will begin flashing in a special pattern. The device will quickly flash 8 times in one second and then off for another second.)

Connect the device via USB to the host computer. Also connect the Ethernet port so that it can communicate with your host computer. The second stage of the recovery requires Ethernet access to the device.

Launch the Xilica Designer software. Start Network view and select your device.

Under the top tab ‘Device Management’, select ‘Solaro USB Firmware Recovery/BIOS Upgrade’ > ‘Solaro Advance BIOS Upgrade...’ > 'Main Board BIOS Upgrade'. Please note that Xilica Designer projects must be closed for this function.

Follow the on-screen instructions to perform the USB Recovery.

Firmware Recovery will erase the entire device! This process will take 30-40 minutes to complete.

When complete, the device will automatically reboot and it will appear in Network view. At this stage, the process is only half complete. It will appear in Network view in ‘Recovery mode’. In this mode, the only action available is to perform the second half of the recovery.

Right click on the device block and select ‘Firmware Recovery’. You will be asked to select the Firmware file. Select the downloaded firmware file from our website. The device will then perform the second stage of the recovery. This will take approximately 5 minutes. Please do NOT power off the device.

Once completed, the device will automatically restart and be ready for use.

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