Rio R1616-N/NX devices have a Firmware upgrade option available as these products can be controlled from the Xilica Designer software. (Ex. Gain) You can download the latest Firmware version here.
However Rio R22/R44 interfaces are pure Dante devices and do not have any Xilica protocol running in them. Therefore they do not have any firmware to upgrade. We also do not support Dante Firmware Upgrades.
Please note that using an older version of software with a newer firmware or newer software with an older firmware will work but some of the features may not be available and bugs could exist. We recommend upgrading the software and firmware to the latest versions.
Before you begin, check your software and firmware versions.
To check the current device firmware version, make sure that your device is connected and online. In Xilica Designer’s Network View, devices that have a Firmware Upgrade available will display a yellow triangle with an exclamation mark. The current device Firmware version is also listed in the device block.
To view the current software version, click on the “About” tab at the top of the software.
Performing a Firmware Upgrade in Xilica Designer
There are two ways to perform a Firmware Upgrade:
The first is downloading the firmware file directly from our website. Please continue to the steps below.
The second is downloading the file from the Xilica Designer software. This method will allow you to download previous and current firmware file versions for your device.
Download the latest firmware version for your device from the Xilica website in the downloads section of the product page.
Save any design files from the device onto your computer as all programmed data on the device will be erased during the upgrade process. After the firmware upgrade is completed, the design file can be loaded back into your device.
Please note that your device must be online and operational (green indicator) to perform a firmware upgrade.
In Network View, right click the device block and select "Firmware Upgrade." A pop-up warning will appear stating that the Firmware Upgrade process will erase all data from your device. Click "OK" to proceed.
Navigate to the file in which you downloaded the new Firmware file. Click "Open".
A status bar will appear on the device block to monitor the Firmware Upgrade process.
Once the Firmware file has been loaded to the device, the device will automatically restart and update its internal data. This may take several minutes. During this period, the device network indicator will turn RED and appear offline. DO NOT POWER OFF THE DEVICE. Powering off the device during a Firmware Upgrade can result in a complete corruption of the processor. If this happens, please follow the instructions for "USB Firmware Recovery". Once complete, the device will display as connected and online in Xilica Designer's Network View.